You might not think pensions and thank you cards go together, but at Pension App, helping people find and combine their pensions often means a lot more than ticking a box. Just ask Danielle Hulme, our amazing office team leader, who recently received a handwritten card from a happy customer. The message? A big thank you for the help they’d received while tracing and combining their pensions. For Danielle, who has been with Pension App from the very beginning, it was a small but meaningful moment, and one that captured what this work is all about.
Danielle has been at the heart of Pension App since day one. She leads the office team with kindness, patience and a genuine drive to help people. If you have ever spoken to us, there is a good chance she has been involved somewhere along the way.
Outside of work, Danielle is is a proud member of her dancing group, she loves spending time with family and friends, and listening to her favourite musician, Alex Warren (she is a serious fan). She brings energy and warmth to everything she does, and the thank you card was just one example of how much our customers appreciate it.
When someone finally tracks down a pension they forgot they had, or sees all their savings in one place for the first time, it can be a huge relief. It brings clarity. It brings peace of mind. And in many cases, it brings a sense of progress that can be hard to find in everyday life. Danielle’s thank you card was a lovely reminder that behind every transfer or account setup is a real person often someone who just needed a bit of help getting things sorted. We are proud of the work the whole team do every day to make pensions feel less overwhelming and more accessible for everyone.