If you’ve had several jobs, one of your previous employers may have used Prudential for their workplace pension. You might consider transferring your Prudential pension if:
You’ve changed jobs and want to move your old workplace pension.
You wish to consolidate your pensions into one account.
You’re not satisfied with the charges or performance of your Prudential pension.
You want to view or withdraw your pensions from one place once eligible.
Transferring your Prudential pension to Pension App is straightforward. You can provide a few basic details and select Prudential from the list of pension providers. Pension App will then find and transfer all eligible pensions into your new Pension App pension using a secure digital transfer system called Origo.
You can track your transfer progress through your online account or the Pension App on your smartphone.
Once your pensions have been combined, you’ll be able to:
View your total pension valuation in one place.
Monitor the tracing and transfer process.
Switch between three investment funds (Cautious, Balanced, and Adventurous).
Add money to your pension.
Withdraw from your pension when eligible.
You can also transfer through a financial adviser. This may be suitable if you’re looking for advice about your retirement options or whether consolidation is appropriate for you. If your adviser recommends switching your Prudential pension, they’ll set up a new pension provider who will then request the transfer from Prudential on your behalf.
While many pension providers now use fast, fully digital processes, transferring a pension from Prudential can still involve additional steps and delays. In most cases, Prudential issues a paper questionnaire before allowing a transfer to proceed. This extra layer of paperwork often slows down what should be a straightforward digital process.
In addition, Prudential frequently requires customers to complete a government-backed guidance appointment through MoneyHelper or Pension Wise before approving a transfer. Although these appointments are designed to support consumers, this blanket requirement can feel excessive when the transfer involves two FCA-regulated schemes using a secure system like Origo.
For customers, the result can be unnecessary waiting, additional administrative effort, and frustration when simply trying to move their own pension. Pension App believes that transfers should be efficient, transparent, and free from avoidable barriers.
If you’re a Pension App customer, your Transfer Specialist will keep you updated throughout and provide support with any forms or requests Prudential requires.
If you’re unhappy with how your transfer request has been handled, Prudential’s customer service team can be contacted directly via the details provided on their website.
With pensions, your capital is at risk.