You can supply your basic details to Pension App in just a few minutes. Once you’ve signed up, our Case Handlers begin searching for your pensions, including any held with Standard Life.
Pension App uses secure digital systems to contact the right offices at Standard Life, confirm whether a pension exists, and retrieve key information such as valuation, charges, and investment details.
There’s no paperwork required when transferring a Standard Life pension to Pension App.
Your Pension App account allows you to:
View your combined pension value
Monitor your transfer progress
Choose from three investment funds
Add money to your pension
Withdraw from your pension when eligible
If you’d prefer to trace your pension yourself, you can contact Standard Life’s customer services team.
To help locate your record, provide as much detail as possible, including:
Your full name (and any previous names);
Your National Insurance number;
Your previous employer’s name;
Your old addresses.
If the information matches what Standard Life holds, they can confirm whether a pension exists and provide your policy number and valuation.
You can get in touch with Standard Life on 0800 6347 482 or via email [email protected] / [email protected]
Please note that as of 1st December 2025, the average wait time for ourselves to get in touch with an agent at Standard Life was 16 minutes.
If you’re not sure whether your old employer used Standard Life, you can use the Government’s free Pension Tracing Service.
Visit findpensioncontacts.service.gov.uk and enter the name of your previous employer. The tool will show which pension providers they’ve used, including Standard Life if applicable.
Tracing pensions manually can be time-consuming. Pension App simplifies the process by doing the research for you, keeping you updated along the way. Our team of Case Handlers and Transfer Specialists ensure that each step is handled efficiently and securely.
We’re committed to making pension management simple, accessible, and transparent, giving you confidence in where your savings are held and how they’re progressing.
With pensions, your capital is at risk.