Frequently Asked Questions

 

Pension App is a modern and user friendly pension solution.

Using the basic details a customer provides, Pension App contacts pension providers where it believes there is a reasonable chance of that customer having a pension held there. Pension App will request up to date balances from these providers and that the balances are transferred to a customers Pension App account.

Pension App pensions can be easily managed online or via the app. Allowing the customer to keep in control. 

Pension App will not be able to transfer the following pension types:

  • Defined benefits (final salary) pensions.
  • Current workplace pensions where your current employer is contributing.
  • Public sector pensions such as NHS or Police.

Pension App may not be able to transfer any pensions that contain exit fees or special benefits. (Pension App will not check for these but any transfers applied for may be refused for those reasons.)

Pension App pensions are invested in BlackRock funds.

BlackRock are the worlds largest fund manager. We offer 3 simple choices that you can change between: Cautious, Balanced and Adventurous. You can find more information on our fund choices here.

With pensions, your capital is at risk.

Once your pensions are transferred to your Pension App account, your current providers will stop deducting fees. Pension App will deduct 0.7% per year. In each year that you withdraw funds, an additional £70 charge will apply.

With pensions, your capital is at risk.

This product is for customers looking for pension consolidation, a simple app-based service with a medium to high risk appetite.

Yes. Pension App customers who are at retirement age and wanting to access some or all of their pension should contact us on chat support or email. We recommend taking advice from a qualified financial adviser before withdrawing funds.

Pension App currently only supports transfers in from existing pension accounts. The ability for a customer to make one off or regular contributions should be available at some point in 2024.

The Pension Schemes Act 2021 means that providers must take steps to protect consumers from pension scams.

Given that that Pension App pension scheme has only been in operation since 2022, some providers are still carrying out checks on a per transfer basis. We appreciate that this is frustrating for our customers who signed up for a Pension App pension for the user friendly experience.

In order to help you complete the questionnaire, we have provided the information that is usually requested here. If you have further questions however, you may reach our team via chat support, email, or phone:

  • Email: [email protected]
  • Phone: 01260 540120 - Choose the option for existing customers, and then transfers.

Once the questionnaire is correctly completed and sent to the provider. The transfer can then proceed to your Pension App pension, where you will be able to view the valuation and manage online or via the app anytime you wish.

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