Data Deletion Requests

Pension App Ltd holds Personal Data in accordance with our Privacy Policy for the purposes of providing our services.

In many cases where we have received an instruction to transfer a clients pension(s) we are required to retain some or all personal information we hold for a minimum period of 5 years from the termination of the relationship due to the FCA’s record keeping requirements. However we may retain the data for longer if required to do so by PI Insurers in order to defend complaints.

In cases where we are not required to retain your personal information, we will endeavor to delete it from or otherwise fully anonymise it within our systems in a timely manor. You may request that we do so by following the instructions given below.

How to request the deletion of your personal information.

To submit a request to us for the deletion of your personal information we hold, please email our team at [email protected] - including your full Legal Name, Date of Birth, National Insurance Number, and (if possible) the email address you used to register your account in your message.

What happens after we receive your request.

Upon receipt of your message, we will review your request for the deletion of your personal information.

Once an initial review has been completed, we will respond with an outline of what personal information we can and cannot delete, along with an expected timeline of when this will be removed. If we cannot delete some or all information we hold for you for any reason, we will outline why within this response.

Following this, we will start the process of removing any personal information we are able to. Once completed, a confirmation will be sent to confirm that we have finished removing your personal information.